Live Chat
Live chat customer service is the fastest, easiest way to answer consumers’ questions and keep them surfing your site. If you can’t be in front of your chat software 24/7, we can
Nashmi is a leading outsourced call center service provider. And with our shared agent pool, your outsourcing costs are minimal.
Give your customers 24/7 call center services with access to sales and service assistance without the hassle of long hold times or inexperienced operators.
We’ll work with you to establish the perfect call center script so callers will think they’re speaking to your business, not a call center.
Deliver a first rate customer experience by communicating with your customers on their preferred channel.
With call center services including managed live chat,
email response, and text response you can deliver the multi-channel accessibility consumers need, with the high quality care they’ll appreciate.
Our inbound & outbound virtual call center agent programs combine customer service excellence with personalized training,
ensuring that your brand and culture will be represented the way you envision.
A targeted hiring approach based on your requirements gives you total control over customer communication.
Nashmi is a leading outsourced call center service provider. And with our shared agent pool, your outsourcing costs are minimal.
Live chat customer service is the fastest, easiest way to answer consumers’ questions and keep them surfing your site. If you can’t be in front of your chat software 24/7, we can
An efficiently trained staff is the wheel that keeps your business moving; and we understand there is no substitute or corner-cutting for contact center staff training.
The inbound section of the customer service department would consist of the customer/ client contacting the company. The person on the other end of the interaction would be the agent representing the company.
The outbound section of the customer service department revolves around the agent contacting the client on behalf of the company. This is usually for the purposes of sales where that client would fall into the targeted audience.
Nashmi provides call center consulting to improve your operational performance and provide a superior customer experience. We are experts in creating and implementing straightforward and practical solutions to improve your operational performance.
Content Moderation
A content moderator is responsible for user-generated content submitted to an online platform. The content moderator’s job is to make sure that items are placed in the right category, are free from scams, doesn’t include any illegal items, and much more.
The social media agents are responsible for responding to any inquiries that are sent by the customers on any of our social media platforms. Furthermore, they are responsible for the campaigns whether it was offers, sales, etc.
Nashmi is available 24 hours a day, 7 days a week, 365 days a year. With our Jordan based call centers backing up your business, you’re never closed which means you never have to miss another sale. We’re available to retailers who want to unload 100% of their order processing, and others who only want to use Nashmi after hours or on weekends.
When you outsource to a call center, it’s crucial that the transition from your company to the contact center is as seamless as possible to ensure 100% customer satisfaction.
Our call center software is able to process orders directly, or it can accommodate going out to your own site to process orders there. In addition, our agents can screen callers based on the reason for the call, and handle accordingly.
Orders are the cornerstone of your business. Without them, profits don’t exist, and when profits don’t exist, you can kiss your business goodbye. That’s why you need an order taking call center. You need fast, efficient agents who are trained on your brand and culture, and know how to facilitate sales. If you’re looking for consistent, accurate orders, look to SAS as your trusted call center outsourcing company.
What’s more valuable than turning a profit? Protecting customers’ personal and financial information. We can enter orders into your system via web integration, and no third party means never having to worry about sensitive details falling into the wrong hands. Our flexibility means you don’t have to learn a new system, import files into your current system, or wait for orders to be queued and processed.