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nashmi customer service
Nashmi is the ultimate customer contact tool

OUTBOUND SERVICE

The outbound section of the customer service department revolves around the agent contacting the client/ customer on behalf of the company. This is usually for the purposes of sales where that client would fall into the targeted audience. Furthermore, the agent could be contacting the agent for a follow-up on a specific matter if he has the customer’s data available in front of him/her.

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OUTBOUND SERVICES THAT HELP YOUR BUSINESS GROW

Build better customer relationships

Increase sales and strengthen your customer service with Specialty’s outbound call center services. In addition to lead generation services like appointment setting and telemarketing, we can work on the customer service side as well with programs like market research and outbound surveys.

OUTBOUND SERVICE

Features

24/7 phone, chat and email support

Recruitment and training based on your needs

Work with management to establish a service protocol

Regular reporting monitors agents’ progress

Customized scripting ensures a consistent approach

Call recording access and the ability to rate operator performance

On-demand access to call scripting and the ability to make updates in real time

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