Nashmi is the ultimate customer contact tool
INBOUND SERVICE
The inbound section of the customer service department would consist of the customer/ client contacting the company. The person on the other end of the interaction would be the agent representing the company. This form of communication would comprise of calls or chats on social media or emails. The customer would usually be contacting the firm to inquire about prices or specific services provided by the company, or to complain about a matter or service. The agent would be faced with such inquiries either through phone calls or on the website or social media platforms.
24/7 LIVE CUSTOMER EXPERIENCES
Inbound Call Center Services
Our inbound outsourcing services allows your business to be there for your customers 24/7/365. When customers reach out, they expect a response. If it’s a telephone call, live chat, text, or email – when they contact you, they need you. If you can’t be there, we can. We provide businesses of all sizes scalable, inbound call center services at extremely affordable prices.
INBOUND SERVICE
Features
24/7 phone, chat and email support
Recruitment and training based on your needs
Work with management to establish a service protocol
Regular reporting monitors agents’ progress
Customized scripting ensures a consistent approach
Call recording access and the ability to rate operator performance
On-demand access to call scripting and the ability to make updates in real time
Email Response Services
How many times have you sorted through your emails, just to refresh your page to a whole new batch to go through? Reading, queuing, and responding to emails is incredibly time consuming. Our email response services can help by acting on specific types of emails you receive according to whatever escalation procedures you need us to follow. We’ve got your back.
Live Chat Outsourcing
Nash,i’s live chat outsourcing service can assist your callers via live chat by answering questions, creating support tickets, scheduling appointments, and more! And, if they want to speak to you, we can answer your phone too.While some customers will call, more are turning to live chat to engage with a customer support representative. Live chat is great for the customers who want a quick answer, but do not wish to speak to someone over the phone.
Order Processing Services
Our call center is the perfect fit for your outsourced order processing services. Our agents can access your website to answer product questions and process payments, all while keeping your customers’ credit card information safe and secure.
Seminar, Conference & Event Registration Services
Planning an event is stressful. From choosing a venue and sending out invites, to mastering your presentation and coordinating all the behind-the-scenes magic, it’s impossible to do everything on your own. Our seminar, conference & event registration services can handle event registration calls while you’re in the midst of planning frenzy. We can answer questions, confirm reservations, and even process payments to secure guests’ seats. So sit back and (try to) relax. We’ve got it covered.
Help Desk Call Center Services
If customers aren’t calling because they’re ready to buy, they’re calling because they need help. Let Nashmi be your Tier 1 help desk call center service provider by navigating your FAQs, troubleshooting problems, and submitting support tickets through to whatever platform you’re already utilizing. If customer problems get too hairy for our inbound agents, we can transfer calls right to your in-house Tier 2 team.
24/7 Customer Service Outsourcing
Providing top-notch customer service is key in maintaining a strong business, which is why Nashmi works diligently to make sure we are always delivering excellence in customer service. Our customer service outsourcing programs will always give your callers a warm, friendly voice to talk to no matter when they call. Keeping your customers happy is our top priority.
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