N A S H M I C S

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Services

All Services

Opening Hours

  • Mon - Sat: 10.00 AM - 4.00 PM
  • Sun: 09.00 AM - 4.00 PM
  • Friday: Closed
  • Emergency: 24 hours

Need Help? Call Here

+962 7 7955 5654
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Inbound Calls:

At Nashmi, we specialize in delivering superior inbound call services that prioritize every customer’s needs with professionalism and care. Our highly trained agents manage a wide range of inbound services including customer service inquiries, technical support, and detailed product and service-related questions. From troubleshooting technical issues to handling sensitive client concerns, we ensure that each call is met with empathy, accuracy, and efficiency. Operating on a 24/7 basis, we guarantee that your customers receive prompt assistance at any time of the day or night, regardless of time zones or geographical limitations. By doing so, we enhance customer satisfaction, build trust, and foster lasting loyalty with each interaction.

Outbound Calls:

Outbound call services at Nashmi empower your business by proactively reaching out to customers with tailored, result-oriented interactions. Whether you're looking to boost sales, generate leads, conduct appointment setting, or gather valuable insights through surveys, our experienced agents deliver each call with precision and professionalism. We recognize the importance of aligning with your brand’s voice and objectives, ensuring that each conversation reflects your company’s values while promoting engagement. Through personalized outreach, we maximize conversion rates, increase customer engagement, and nurture long-lasting relationships. Our outbound solutions are designed to not only meet your short-term goals but also drive sustainable growth for your business.

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Chat Support & Email Services

In today’s fast-paced digital world, providing quick, seamless support across multiple channels is essential for customer satisfaction. Nashmi’s Chat Support and Email Services are designed to ensure that your customers always have access to the help they need, whether they prefer the immediacy of live chat or the convenience of email communication. Our expert agents are trained to handle a broad range of inquiries, offering professional, accurate, and personalized responses that enhance customer experience and build loyalty.

Our live chat support allows customers to get real-time assistance while they browse your website, helping resolve issues on the spot, improving conversion rates, and ensuring satisfaction. Meanwhile, email support is perfect for customers who need more detailed, thoughtful responses. Whether addressing product inquiries, resolving disputes, or processing service requests, our email service ensures that every customer query is met with thorough and efficient communication.

Key benefits of our Chat and Email Services include:

  • 24/7 Availability: Constant support ensures that customers are never left without answers, no matter the time or day.
  • Rapid Response Times: Our chat system allows instant interaction, while emails are handled with speed, ensuring that no customer query is left unresolved.
  • Personalized Service: Customized responses that address each customer’s unique needs help to foster trust and loyalty.
  • Increased Efficiency: By addressing issues in real-time via chat and providing structured solutions through email, we reduce the need for follow-ups and enhance customer satisfaction.
  • Scalability: As your business grows, our services can scale with you, handling increased volumes of customer inquiries across both platforms without compromising on quality.
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Content Moderation

In today’s dynamic digital landscape, maintaining a safe, respectful, and engaging online environment is crucial for building trust and fostering positive interactions. Nashmi’s Content Moderation services are designed to safeguard your online platforms by ensuring that all user-generated content complies with your community guidelines and brand standards. Our team of expert moderators diligently reviews and filters content across websites, social media platforms, and online forums to detect and remove harmful, offensive, or inappropriate materials that could tarnish your brand’s image or alienate your audience.

With a comprehensive approach, Nashmi offers moderation across multiple formats such as comments, images, videos, posts, and advertisements, ensuring a secure and welcoming space for your community. We help protect your platform from abusive language, hate speech, explicit content, and spam, thereby enhancing user experience and encouraging constructive engagement.

Our Content Moderation Services Include:

  • Comment Moderation: We monitor and filter user comments to maintain positive interactions and ensure civil discussions within your community.
  • Image and Video Moderation: Our moderators scan and review all user-uploaded images and videos to remove any inappropriate visual content that violates your platform’s rules.
  • Spam Filtering: We eliminate unwanted spam content, protecting your site from clutter and ensuring that users can focus on meaningful interactions.
  • Ad and Post Moderation: Ads and posts are reviewed to ensure that they meet your brand’s standards and comply with platform policies.
  • Real-Time Monitoring: Our moderation services offer 24/7 monitoring to ensure immediate removal of inappropriate content, protecting your platform in real time.
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Key Benefits:

  • Improved Brand Safety: Protect your brand’s reputation by ensuring only appropriate content appears on your platforms.
  • Enhanced User Trust: A moderated platform fosters a safe space where users feel comfortable and confident interacting.
  • Higher Engagement: By removing disruptive or offensive content, your platform remains a vibrant and engaging place for users to connect.
  • Compliance with Legal Standards: We ensure adherence to local laws and industry regulations, helping you avoid potential legal issues.
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Training Services

At Nashmi, we recognize that continuous learning and professional development are the cornerstones of a successful business. Our comprehensive training services are designed to meet the specific needs of various industries, providing your workforce with the essential skills required to excel in today's competitive market. Whether it’s customer service, communication, technical support, or specialized industry knowledge, our training programs help build a capable and confident team that delivers exceptional performance.

Nashmi’s training services go beyond traditional learning methods by incorporating a hands-on, interactive approach that ensures practical understanding and application. We work closely with your organization to customize programs that directly align with your business goals, ensuring that your employees receive training that’s relevant and effective. From onboarding new hires to upskilling your existing team, Nashmi’s training services foster growth, efficiency, and excellence within your organization.

Our Training Services Offer:

  • Customized Programs: Tailored to meet the unique needs of your business and industry, ensuring that the training is directly aligned with your company’s goals.
  • Ongoing Learning and Upskilling: Continuous training opportunities help your team stay competitive and knowledgeable in a rapidly changing environment.
  • Practical Workshops: We provide hands-on training sessions and workshops that give employees real-world scenarios and problem-solving exercises, enhancing their practical understanding and confidence.
  • Soft Skills Development: Focused on communication, leadership, and teamwork, to help employees build rapport and improve collaboration within your business.
  • Industry-Specific Expertise: From retail and e-commerce to technical support, our training programs cater to a variety of industries, ensuring that your team has the specialized knowledge they need
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Key Benefits:

  • Enhanced Performance: Well-trained employees perform their roles more effectively, leading to better customer service and operational efficiency.
  • Increased Job Satisfaction: Training empowers employees, boosting their confidence and job satisfaction, which in turn leads to better retention rates.
  • Business Growth: With a skilled and knowledgeable workforce, your business is better equipped to meet challenges, adapt to market changes, and grow consistently.
  • Scalability: As your business expands, our training programs can scale with you, ensuring that your workforce grows in both size and expertise.
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Human Resource Outsourcing (HRO)

Managing Human Resources can be both time-consuming and complex, but with Nashmi’s Human Resource Outsourcing (HRO) services, your business can stay focused on its core objectives while we handle the HR tasks that keep your workforce running smoothly. Our HRO services are designed to help you navigate every aspect of the employee lifecycle—from recruitment and onboarding to payroll management and compliance—ensuring your HR operations are seamless, efficient, and cost-effective.

At Nashmi, we understand that your employees are your most valuable asset, and managing their experience from day one is critical to their success—and yours. Our comprehensive HR solutions not only streamline HR functions but also enhance employee satisfaction by ensuring timely payroll, effective benefits management, and a smooth onboarding process. With our expertise in HR regulations and compliance, you can trust that your business will always meet industry standards and legal requirements.

Our HR Outsourcing Services Include:

  • Recruitment and Staffing Solutions: We help you find the right talent to match your business needs, from sourcing candidates to conducting interviews, ensuring you build a workforce aligned with your vision.
  • Payroll Management: Our payroll services ensure that employee compensation is accurate, timely, and fully compliant with tax regulations, taking the hassle out of payment processing.
  • Employee Benefits Management: We help manage employee benefits, from healthcare to retirement plans, ensuring that you offer competitive perks that help attract and retain top talent.
  • Compliance and Legal Services: We ensure that your HR operations are in full compliance with local labor laws and industry-specific regulations, minimizing risks and potential legal issues.
  • Employee Onboarding and Offboarding: Nashmi offers seamless onboarding services to integrate new hires smoothly into your team, and structured offboarding procedures to maintain a positive experience at every stage of employment.
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Key Benefits of Nashmi’s HRO Services:

  • Cost Reduction: Outsourcing HR functions reduces overhead costs associated with maintaining an in-house HR team, allowing you to allocate resources more efficiently.
  • Improved Efficiency: Our specialized HR experts ensure that all processes—from recruitment to payroll—are handled with precision, improving overall operational efficiency.
  • Employee Satisfaction: With well-managed payroll and benefits, your employees feel valued and cared for, which leads to higher retention and job satisfaction.
  • Compliance Assurance: By partnering with Nashmi, you reduce the risks associated with non-compliance, as we ensure your business is always up-to-date with industry laws and regulations.
  • Scalability: As your business grows, our HRO services can scale alongside it, providing the flexibility needed to adapt to changing workforce demands.
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Call Center Seat Rental

For businesses looking to grow their operations without the hassle and cost of building out their own infrastructure, Nashmi offers Call Center Seat Rental services. Our fully equipped workspaces provide all the tools and resources needed to manage customer support, sales, or administrative tasks efficiently. With our state-of-the-art facilities, your team can focus on delivering excellent service while we handle the technology and workspace logistics.

By utilizing Nashmi’s seat rental services, businesses of all sizes can benefit from a cost-effective, scalable solution that allows for immediate operational expansion without the large capital expenditure required for infrastructure investment. Whether you’re a start-up scaling rapidly or a well-established business entering new markets, our flexible options enable you to adapt quickly to changing business needs.

Key Benefits of Our Seat Rental Services:

  • State-of-the-Art Facilities: Our workspaces are equipped with the latest technology, including high-speed internet, advanced telephony systems, and other essential equipment to ensure optimal performance.
  • Flexible Rental Plans: We offer customizable rental plans that can be adjusted to your specific business needs, whether you require short-term or long-term rentals.
  • Comprehensive IT Support and Maintenance: Our technical team provides 24/7 IT support, ensuring that your operations run smoothly without any downtime or technical interruptions.
  • Scalable Solutions: With Nashmi, you can easily scale your workforce by increasing or decreasing the number of seats as required. Our solutions grow with your business, offering flexibility for changing needs.
  • Cost-Effective: By renting seats instead of building your own infrastructure, you can significantly reduce operational costs, allowing you to invest more in core business activities like sales and customer service.
  • High-Security Environment: Our facilities ensure the privacy and protection of your sensitive data through advanced security protocols and monitoring.
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By renting call center seats with Nashmi, you can enjoy the benefits of a fully managed, reliable, and professional workspace that takes the burden of infrastructure management off your shoulders. Focus on scaling your business and delivering superior customer service while we handle everything else.