N A S H M I C S

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Industries We Served

Industries We served

Opening Hours

  • Mon - Sat: 10.00 AM - 4.00 PM
  • Sun: 09.00 AM - 4.00 PM
  • Friday: Closed
  • Emergency: 24 hours

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+962 7 7955 5654
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Retail & E-commerce BPO

The Retail & E-commerce industry is fast-paced, requiring efficient customer support and seamless operational processes to meet the demands of modern consumers. At Nashmi, we provide tailored BPO solutions that allow businesses in the retail and e-commerce sectors to deliver superior customer experiences. Our team specializes in managing all aspects of customer service, ensuring that inquiries, orders, and returns are handled professionally and efficiently, helping to build strong customer loyalty.

Nashmi’s comprehensive retail and e-commerce BPO services are designed to enhance the overall customer experience, from initial inquiries to post-sale support. Whether your business needs assistance with high volumes of order processing or personalized customer interactions through multiple channels, we ensure each touch point reflects your brand’s values.

Key Services Include:

  • Order Management: We assist with the entire order process, from tracking to delivery, ensuring smooth transactions and timely resolutions for customers.
  • Customer Service Solutions: Our team handles all customer queries, complaints, and support requests through phone, email, and live chat, providing 24/7 assistance to meet global consumer demands.
  • Returns and Refund Processing: We manage returns and refunds, making the process as hassle-free as possible for your customers while maintaining accurate tracking and processing.
  • Product Support: We offer detailed product information and troubleshooting to help customers make informed purchase decisions or resolve product issues efficiently.
  • Upselling and Cross-Selling: Our experienced agents are trained to identify opportunities for upselling and cross-selling, helping to boost your sales while enhancing the customer experience.
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Why Choose Nashmi’s Retail & E-commerce BPO Services?:

  • Scalable Solutions: As your business grows, Nashmi’s services can scale to meet increasing customer service demands, ensuring your operations remain smooth even during peak shopping seasons.
  • Omnichannel Support: We provide seamless service across all customer touchpoints—whether it’s phone, email, live chat, or social media—delivering consistent and timely responses.
  • Enhanced Customer Loyalty: By providing professional, efficient, and friendly customer service, we help strengthen customer relationships, improving retention and brand loyalty.
  • Cost Efficiency: Outsourcing customer service tasks to Nashmi can reduce overhead costs while maintaining high levels of customer satisfaction.

By partnering with Nashmi for your retail and e-commerce BPO needs, you can focus on growing your business while we manage the operational and customer service tasks that drive repeat business and customer loyalty.

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Telecommunication BPO

In the fast-evolving telecommunication sector, maintaining seamless and efficient customer communication is critical to retaining customers and ensuring satisfaction. Nashmi offers specialized BPO services tailored to meet the unique needs of telecom companies, ensuring your customers receive quick, accurate assistance at every touchpoint. Our team is skilled in managing a variety of telecom-specific tasks, from technical support and troubleshooting to handling complex billing inquiries.

Our goal is to help you reduce churn, enhance customer retention, and improve overall satisfaction by delivering exceptional service.

Key Services Include:

  • Technical Support: We assist customers in resolving technical issues related to network connectivity, devices, and other telecom services, offering real-time troubleshooting to minimize service interruptions.
  • Billing Inquiries: Our team handles billing concerns, payment processing, and disputes with accuracy and clarity, ensuring customers fully understand their bills and feel confident in resolving any discrepancies.
  • Subscription and Plan Management: We help customers upgrade, modify, or renew their telecom service plans, ensuring they receive the services that best suit their needs while helping you retain customers.
  • Customer Care Services: Our agents provide 24/7 customer care, addressing general inquiries, service requests, and complaints, ensuring a positive customer experience.
  • Complaint Resolution: We handle customer complaints effectively and ensure that issues are resolved quickly, which helps maintain your company's reputation and strengthen customer loyalty.
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Why Choose Nashmi’s Telecommunication BPO Services?:

  • Enhanced Customer Retention: By providing top-notch support, we help you retain customers, reducing churn and building lasting relationships.
  • Improved Response Times: Our team ensures fast response times, keeping customers satisfied with prompt and reliable service.
  • 24/7 Availability: We offer around-the-clock support, ensuring your customers can reach assistance anytime, anywhere, even during off-hours or holidays.
  • Cost-Effective Solutions: Outsourcing your telecom customer service to Nashmi helps lower costs while maintaining high-quality service.

With Nashmi’s telecommunication BPO services, you can focus on innovation and expanding your telecom offerings while we manage the customer interactions that drive your business forward.

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Health Care BPO

Nashmi offers specialized BPO services designed to support the healthcare industry, including hospitals, clinics, insurance companies, and health institutions. By outsourcing critical administrative functions to Nashmi, healthcare providers can focus more on patient care while ensuring smooth, reliable back-office operations. Our BPO solutions help reduce costs, improve efficiency, and enhance the patient experience by managing the complex administrative tasks that healthcare organizations face.

Key Services Include:

  • Patient Scheduling: We handle appointment setting and management, ensuring seamless scheduling for both patients and healthcare providers. Our 24/7 service guarantees that patients can book, reschedule, or cancel appointments at their convenience.
  • Billing Support: Our team manages billing inquiries and processes payments, ensuring accuracy and transparency in medical billing, which helps to reduce errors and improve payment turnaround times.
  • Claims Processing: We offer end-to-end claims management services, helping healthcare providers and insurance companies process insurance claims efficiently. Our team handles claims submission, follow-ups, and appeals to maximize revenue while reducing denials.
  • Customer Service for Healthcare Inquiries: Whether it’s general patient inquiries, insurance questions, or navigating healthcare services, our team provides dedicated customer service, helping patients and clients resolve issues and get the information they need.
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Why Choose Nashmi’s Health Care BPO Services?:

  • Increased Efficiency: Our BPO services streamline administrative processes, freeing up time and resources for healthcare providers to focus on patient care.
  • Cost Savings: By outsourcing administrative tasks, healthcare institutions can reduce operational costs while maintaining a high level of service quality.
  • Improved Patient Satisfaction: We ensure prompt, efficient service for all patient and healthcare-related inquiries, enhancing the overall patient experience.
  • Regulatory Compliance: Our team stays up-to-date with healthcare regulations and ensures that all processes adhere to the necessary industry standards.

With Nashmi’s healthcare BPO services, your organization can focus on its core mission of providing quality care while we handle the administrative complexities that support your operations.

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Travel and Tourism BPO

In the highly competitive Travel and Tourism industry, exceptional customer service is crucial for retaining customers and enhancing their travel experience. Nashmi provides tailored BPO solutions to meet the diverse needs of this sector, ensuring that your clients receive top-notch support throughout their travel journey. Our comprehensive services encompass every aspect of travel management, allowing you to focus on your core business while we handle the customer interactions.

Key Services Include:

  • Reservation Management: Our team efficiently manages all aspects of travel bookings, including hotel reservations, flight bookings, and car rentals. We ensure that every reservation is handled accurately and promptly, reducing the chances of errors and enhancing customer satisfaction.
  • Travel Itinerary Assistance: We help clients create and manage their travel itineraries, providing recommendations for activities, dining, and transportation. Our agents are knowledgeable about various destinations, allowing them to provide personalized suggestions that enhance the overall travel experience.
  • Customer Inquiry Handling: From booking queries to travel updates, our customer service agents are trained to provide prompt and friendly assistance. We address any concerns or questions clients may have, ensuring they feel supported and informed throughout their journey.
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Why Choose Nashmi for Travel and Tourism BPO?:

  • 24/7 Support: Our dedicated team is available around the clock to assist travelers, ensuring that help is always at hand, no matter where they are in the world.
  • Scalability: We offer flexible solutions that can scale with your business, accommodating seasonal fluctuations and growth in demand without compromising service quality.
  • Enhanced Customer Experience: By providing seamless support at every stage of the travel process, we help improve customer satisfaction, encouraging repeat business and positive reviews.
  • Expert Knowledge: Our agents are trained in the latest travel trends and regulations, ensuring they provide accurate and relevant information to clients.

With Nashmi’s Travel and Tourism BPO services, your business can deliver exceptional customer experiences, streamline operations, and stay competitive in a dynamic market. We take pride in supporting the travel journey, making every trip memorable for your clients.

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Logistics BPO

The Logistics industry demands precision, efficiency, and clear communication to ensure smooth operations and satisfied customers. At Nashmi, we specialize in providing comprehensive BPO solutions tailored specifically for logistics companies. By outsourcing customer service and operational tasks to us, you can focus on your core competencies while we enhance your operational efficiency.

Key Services Include:

  • Supply Chain Inquiries: Our trained agents manage customer inquiries related to supply chain processes, providing timely and accurate information to ensure transparency and trust. We handle everything from order status updates to inventory checks, allowing businesses to keep their clients informed.
  • Shipment Tracking: We offer real-time tracking support, keeping customers updated on their shipments' status. Our team can manage tracking inquiries, handle delays, and provide alternative solutions to minimize any disruptions in service.
  • Customer Communications: Effective communication is vital in logistics. We manage all customer interactions, ensuring that inquiries are answered promptly and accurately. Our services include handling calls, emails, and live chats, allowing customers to receive assistance through their preferred channel.
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Why Choose Nashmi for Logistics BPO?:

  • Real-Time Updates: Our systems are integrated with your logistics operations, allowing us to provide real-time information to customers, enhancing their overall experience and reducing frustration.
  • Streamlined Order Fulfillment: By handling customer inquiries and operational tasks, we help streamline the order fulfillment process. This ensures that orders are processed efficiently and any issues are resolved quickly.
  • Improved Customer Satisfaction: With our focus on timely communication and problem resolution, we enhance customer satisfaction, leading to repeat business and positive word-of-mouth referrals.
  • Operational Efficiency: Outsourcing logistics tasks allows companies to reduce overhead costs and focus on strategic initiatives. By partnering with Nashmi, logistics businesses can achieve greater operational efficiency and scalability without compromising service quality.

With Nashmi’s Logistics BPO services, you can improve customer communication, enhance operational efficiency, and ensure a seamless logistics process. We are committed to supporting your business goals while providing exceptional service to your clients.

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Restaurants BPO

In the fast-paced Restaurant industry, customer experience is everything. At Nashmi, we understand that every interaction counts. Our BPO solutions are tailored to help restaurants provide exceptional service, allowing them to focus on delivering delicious meals while we manage customer engagement and support.

Key Services Include:

  • Phone and Online Reservation Services: Our dedicated agents manage all reservation inquiries, ensuring a seamless booking experience for customers. Whether through phone calls or online platforms, we confirm, modify, and manage reservations, minimizing no-shows and optimizing table turnover.
  • Order Management: From taking orders to managing special requests and dietary restrictions, our team is trained to handle all aspects of order management. We ensure that each order is processed accurately and efficiently, reducing wait times and enhancing the dining experience.
  • Customer Feedback Processing: Feedback is essential for continuous improvement. We collect and analyze customer feedback to help you understand guest satisfaction levels and identify areas for improvement. By addressing concerns proactively, we help you build a loyal customer base.
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Why Choose Nashmi for Restaurant BPO?:

  • Enhanced Customer Experience: Our focus on customer engagement ensures that diners receive prompt, friendly, and accurate assistance at every stage of their journey, from reservations to feedback.
  • Increased Efficiency: By outsourcing customer communication and support, restaurants can streamline operations, reduce the burden on staff, and improve service delivery, allowing your team to concentrate on what they do best—creating great food.
  • Scalable Solutions: Whether you’re managing a single location or multiple restaurants, our BPO services can scale with your needs. We can adapt to seasonal demands, such as holiday rushes or special events, ensuring you’re always prepared.
  • Data-Driven Insights: Our feedback processing not only helps improve customer satisfaction but also provides valuable insights into dining trends and preferences, helping you make informed decisions for menu development and marketing strategies.

By partnering with Nashmi, you can enhance your restaurant's customer experience, drive efficiency, and focus on delivering outstanding culinary delights. Let us handle the customer interactions while you delight your guests with exceptional food and service.

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FMCG (Fast Moving Consumer Goods)

In the competitive FMCG industry, maintaining strong customer relationships and ensuring brand loyalty are crucial for success. Nashmi provides comprehensive end-to-end customer service solutions designed specifically for FMCG brands, enhancing customer engagement and satisfaction while allowing businesses to concentrate on their core operations.

Key Services Include:

  • Customer Inquiries Management: Our team efficiently handles a wide range of customer inquiries related to product availability, pricing, and features. By providing quick and accurate responses, we help enhance the customer experience and promote brand loyalty.
  • Product Information Requests: Customers increasingly seek detailed product information before making purchasing decisions. Our agents are trained to provide comprehensive information about your products, helping customers make informed choices and enhancing their overall satisfaction.
  • Complaint Resolution: Timely and effective complaint resolution is essential for maintaining a positive brand image. Nashmi’s dedicated support team is skilled in managing complaints, ensuring that issues are resolved quickly and efficiently, which helps in retaining customer trust.
  • Multi-Channel Support: Customers interact with brands through various channels, including phone, email, social media, and live chat. Our multi-channel support strategy ensures that no inquiry goes unanswered, providing a consistent customer experience regardless of the communication method.
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Why Choose Nashmi for FMCG BPO?:

  • Enhanced Brand Loyalty: By providing exceptional customer service and support, we help FMCG brands build and maintain strong relationships with their customers, fostering loyalty and repeat business.
  • Focus on Core Activities: Outsourcing customer service to Nashmi allows FMCG companies to dedicate more time and resources to product development, marketing, and other critical business functions.
  • Data-Driven Insights: Our customer service operations generate valuable data on consumer preferences and trends. This information can be leveraged for strategic decision-making and targeted marketing efforts.
  • Scalable Solutions: Whether launching a new product line or expanding to new markets, our flexible services can scale to meet your changing business needs, ensuring that you are always equipped to handle customer demands.

By partnering with Nashmi, FMCG brands can enhance customer satisfaction, improve operational efficiency, and ultimately drive sales growth while maintaining a strong focus on core business activities.