Live Chat Support Outsourcing
Live Chat Live chat customer service is the fastest, easiest way to answer consumers’ questions and keep them surfing your site. If you can’t be in front of your chat software 24/7, we can
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Training
Training An efficiently trained staff is the wheel that keeps your business moving; and we understand there is no substitute or corner-cutting for contact center staff training.
Inbound Calls Support Outsourcing
The inbound section of the customer service department would consist of the customer/ client contacting the company. The person on the other end of the interaction would be the agent representing the company.
Outbound Calls Support Outsourcing
Outbound The outbound section of the customer service department revolves around the agent contacting the client on behalf of the company. This is usually for the purposes of sales where that client would fall into the targeted audience.
Outsourcing Consulting Support
Nashmi provides call center consulting to improve your operational performance and provide a superior customer experience. We are experts in creating and implementing straightforward and practical solutions to improve your operational performance.
Content Moderation Support Outsourcing
A content moderator is responsible for user-generated content submitted to an online platform. The content moderator’s job is to make sure that items are placed in the right category, are free from scams, doesn’t include any illegal items, and much more.
Social Media Management
Social Media The social media agents are responsible for responding to any inquiries that are sent by the customers on any of our social media platforms. Furthermore, they are responsible for the campaigns whether it was offers, sales, etc.